--- title: How to Process a Walk-Up Rental description: "How to process a walk-up rental in RentWorks+: add the renter, choose a vehicle and dates, apply a rate, and email the signed agreement." --- [Skip to content](https://help.rentworksplus.com/kb/how-to-process-a-walk-up-rental#main-content) [Contact us](https://help.rentworksplus.com/kb/kb-tickets/new?hsLang=en) [Submit a request](https://help.rentworksplus.com/tickets-view?hsLang=en) [![rentworks-bluebird-ars-logo-light](https://help.rentworksplus.com/hs-fs/hubfs/rentworks-bluebird-ars-logo-light.png?width=249&height=60&name=rentworks-bluebird-ars-logo-light.png)](https://help.rentworksplus.com/kb?hsLang=en) Open main navigation Close main navigation - [Contact us](https://help.rentworksplus.com/kb/kb-tickets/new) - [Submit a request](https://help.rentworksplus.com/tickets-view) How can we help you? - There are no suggestions because the search field is empty. 1. [RentWorks Plus](https://help.rentworksplus.com/kb?hsLang=en) 2. [Counter Operations](https://help.rentworksplus.com/kb/counter-operations?hsLang=en) # How to Process a Walk-Up Rental ## This article walks through the full walk-up flow — from starting the checkout to delivering the signed rental agreement. When a customer walks up to your counter without a prior reservation, you can create their rental agreement on the spot. This guide covers every step: starting the checkout, adding the renter, choosing a vehicle and dates, applying a rate plan, reviewing, and emailing or downloading the final agreement. #### Start the checkout **1.** From the dashboard, click **Check Out.** ![walkup-01](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-01.webp?width=670&height=349&name=walkup-01.webp) **2.** Click **Walkup** to start a new rental contract for a customer who's at the counter without a reservation. ![walkup-02](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-02.webp?width=670&height=289&name=walkup-02.webp) **3.** Click **Add Renter** to open the driver form. (For returning customers, click **Select Renter** instead and search for their existing profile.) ![walkup-03](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-03.webp?width=670&height=299&name=walkup-03.webp) --- #### Add the renter **4.** Enter the renter's full information — name, date of birth, email, phone, address, and driver's license details (number, state, and expiration). When everything's filled in, click **Add Driver** to save the profile to the contract. ![walkup-04](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-04.jpg?width=627&height=689&name=walkup-04.jpg) --- #### Set the vehicle and dates **5.** Click **Vehicle & Dates** to advance. ![walkup-05](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-05.jpeg?width=670&height=374&name=walkup-05.jpeg) **6.** Confirm the **Product Type**, **Pickup Location**, and **Return Location.** These default to your terminal settings. Next, set the **Pickup Date** (defaults to the current date) and **Pickup Time**, then choose your **Return Date** and **Return Time.** Once all details are correct, click **Search for Vehicle** to view the available fleet. ![walkup-08](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-08.webp?width=670&height=382&name=walkup-08.webp) **7.** Click a vehicle to select it — the unit locks for 15 minutes while you complete the contract. Once you've selected a vehicle, adjust the **Odometer Out** and **Fuel Level Out**, as needed To add optional add-ons, expand the **Equipment** section and click **Add Equipment** to browse accessories like a GPS unit, child seat, or other items. Click **Rate & Charges** at the bottom of the page to continue.  ![walkup-11](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-11.webp?width=670&height=410&name=walkup-11.webp) **8.** Select the **Rate Plan** that applies to this rental from the dropdown. ![walkup-12](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-12.webp?width=670&height=412&name=walkup-12.webp) --- #### Review and finalize the contract **9.** Click **Go to Review** to verify the contract details — renter, vehicle, dates, rate, equipment, and total. ![walkup-13](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-13.webp?width=670&height=336&name=walkup-13.webp) **10.** Once everything looks correct, click **Submit Contract** to finalize the rental agreement. ![walkup-14](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-14.webp?width=670&height=354&name=walkup-14.webp) **11.** Enter the customer's **Email Address**, then click **Email**, **Download PDF**, or **Email & Download** to deliver a copy of the rental agreement. ![walkup-15](https://help.rentworksplus.com/hs-fs/hubfs/KB%20Images/Walkup%20New%20Customer/walkup-15.webp?width=670&height=254&name=walkup-15.webp) - [FAQs & Troubleshooting](https://help.rentworksplus.com/kb/faqs-troubleshooting?hsLang=en) - [Reports](https://help.rentworksplus.com/kb/reports?hsLang=en) - [Support](https://help.rentworksplus.com/kb/support?hsLang=en) - [Counter Operations](https://help.rentworksplus.com/kb/counter-operations?hsLang=en) - [Customer Management](https://help.rentworksplus.com/kb/customer-management?hsLang=en) - [Vehicles & Fleet](https://help.rentworksplus.com/kb/vehicles-fleet?hsLang=en) - [Claims & Financials](https://help.rentworksplus.com/kb/claims-financials?hsLang=en) - [Settings & Administration](https://help.rentworksplus.com/kb/settings-administration?hsLang=en) - [Reservation Plugin](https://help.rentworksplus.com/kb/reservation-plugin?hsLang=en) - [E-Signature in RentWorks Plus](https://help.rentworksplus.com/kb/e-signature-in-rentworks-plus?hsLang=en) - [Install Desktop & Mobile App](https://help.rentworksplus.com/kb/install-desktop-mobile-app?hsLang=en) - [Payments](https://help.rentworksplus.com/kb/payments?hsLang=en) - [Getting Started](https://help.rentworksplus.com/kb/getting-started?hsLang=en) [![rentworks-bluebird-ars-logo-light](https://help.rentworksplus.com/hs-fs/hubfs/rentworks-bluebird-ars-logo-light.png?width=290&height=70&name=rentworks-bluebird-ars-logo-light.png "rentworks-bluebird-ars-logo-light")](https://help.rentworksplus.com/kb?hsLang=en) [mailto:help@rentworksplus.com](mailto:help@rentworksplus.com) Copyright © 2026, ## Driven by experience. 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