--- title: How to take Payments through the Reservation Plugin description: With RentworksPlus Rezplugin you can now take payments online on reservation when your clients book through the website. --- [Skip to content](https://help.rentworksplus.com/kb/take-payments-online-when-renters-book#main-content) [Contact us](https://help.rentworksplus.com/kb/kb-tickets/new?hsLang=en) [Submit a request](https://help.rentworksplus.com/tickets-view?hsLang=en) [![rentworks-bluebird-ars-logo-light](https://help.rentworksplus.com/hs-fs/hubfs/rentworks-bluebird-ars-logo-light.png?width=249&height=60&name=rentworks-bluebird-ars-logo-light.png)](https://help.rentworksplus.com/kb?hsLang=en) Open main navigation Close main navigation - [Contact us](https://help.rentworksplus.com/kb/kb-tickets/new) - [Submit a request](https://help.rentworksplus.com/tickets-view) How can we help you? - There are no suggestions because the search field is empty. 1. [RentWorks Plus](https://help.rentworksplus.com/kb?hsLang=en) 2. [Reservation Plugin](https://help.rentworksplus.com/kb/reservation-plugin?hsLang=en) # How to take Payments through the Reservation Plugin ## Renters who book on your website through the RentWorks Plus Reservation Plugin can now pay a deposit or the full amount by card when they book. #### Before you start Online payment needs a payment provider at each location where renters will pay. You will need: - **The Reservation Plugin** on your website, on RentWorks Plus. - **An Adyen store or a Sola account for each location.** For Adyen, the location needs its Store ID set under Configuration \> Locations \> Financial tab. For Sola, a Sola account must be assigned to the location. - **Deposit Rules** set up, if you want to collect a minimum deposit. Online bookings use the same Deposit Rules as your counter (walk-up rules apply, since online renters don't book under a company account). A location with no payment provider shows online payment as unavailable, and renters there book the way they do today.   ### 1. Setting up online payments Your RentWorks team switches online payment on for you and sets the rules you choose. Changes take effect on your booking page straight away, and every change is recorded in the audit log. #### Step 1: Choose what renters pay Turn online payment on, then pick the options: a minimum deposit, paying in full, or both. Decide whether paying is required, and how long a booking is held while the renter pays (for example 60 minutes)  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined.png?width=670&height=382&name=undefined.png)  *The payment settings, with a short summary of what renters will see.* #### Step 2: Choose the payment provider per location Each location takes payments through the provider it is set up with. Where a location has both Adyen and Sola, you choose which one renters pay through (Adyen is the default). Each location in the list shows which provider it uses, or that online payment is unavailable there.  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined-1.png?width=1600&height=912&name=undefined-1.png)  *Each location shows which provider it uses.*   ### 2. What your renter sees  Your booking page works as before, with one new step at the end: Payment **Step 1: They search.** Pick-up location, dates and age, then Search.  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined-2.png?width=1600&height=912&name=undefined-2.png)  **Step 2: They choose a vehicle.** Each available vehicle shows its price and, when a deposit applies, the minimum deposit.  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined-3.png?width=1600&height=912&name=undefined-3.png)  **Step 3: They add extras.** Insurance and extras are listed with clear prices. The summary on the right lists every charge and the total.  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined-4.png?width=1600&height=912&name=undefined-4.png)  **Step 4: They enter their details.** Name, phone and email, then **Continue to payment**.  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined-Oct-13-2026-04-32-01-8497-PM.png?width=1600&height=912&name=undefined-Oct-13-2026-04-32-01-8497-PM.png)  **Step 5: They choose how much to pay.** "Pay minimum deposit" (selected by default) or "Pay in full". A note tells them how long the vehicle is held for them. Amounts are shown in the location's currency  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined-Oct-13-2026-04-32-14-7368-PM.png?width=1600&height=912&name=undefined-Oct-13-2026-04-32-14-7368-PM.png)  **Step 6: They pay on a secure page.** The card is entered on a page run by the payment company. Their bank may ask for a quick security check (3D Secure). If a card is declined, the renter sees the reason and can try again with another card.  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined-Oct-13-2026-04-32-28-1007-PM.png?width=1600&height=912&name=undefined-Oct-13-2026-04-32-28-1007-PM.png)  **Step 7: Booking confirmed.** They see what they paid today and what is left to pay at pick-up, and get a confirmation email.  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined-Oct-13-2026-04-32-41-5222-PM.png?width=1600&height=912&name=undefined-Oct-13-2026-04-32-41-5222-PM.png)  ### 3. What your staff sees The payment is already on the reservation. The reservation is marked as booked online and "Deposit paid (web)". The card payment is listed with the amount, so the desk only collects the balance  ![](https://help.rentworksplus.com/hs-fs/hubfs/undefined-Oct-13-2026-04-34-21-1363-PM.png?width=1600&height=912&name=undefined-Oct-13-2026-04-34-21-1363-PM.png)  ### Frequently asked questions #### What if the renter doesn't pay? With the hold switched on, the vehicle is held for the hold time you set (for example 60 minutes). The renter can still pay during that time from the link in their booking email. If no payment arrives in time, the reservation is cancelled automatically and the vehicle becomes available again. With the hold switched off, no reservation is created until the payment succeeds. If the vehicle is no longer available by the time the payment goes through, the renter is refunded automatically and your staff are alerted. #### What if they pay at the desk instead? The renter can only skip online payment if your settings allow it ("Can skip" for bookings with a deposit, or "Optional" or "No payment" for bookings without one). Any amount not paid online, including the remaining balance after a deposit, is collected at the counter as usual. #### Can I let renters book without paying? Yes. Set "Bookings with a deposit" to **Can skip**, and "Bookings with no deposit" to **No payment** or **Optional**. These bookings are confirmed straight away, with nothing held. #### What if they cancel? Refunds are not automatic. When a reservation that was paid online is cancelled, your staff see that a refund is due and issue it from the reservation, as they would for any card payment. #### What if we change the price after the renter has paid? The reservation stays confirmed. The renter is not charged again online; the extra amount is due at the counter. #### Do my staff ever see card numbers? No. Renters type their card details only into fields run by the payment company (Adyen or Sola). Your staff, your website and RentWorks Plus never receive the card number or security code, so card data stays out of your hands. - [FAQs & Troubleshooting](https://help.rentworksplus.com/kb/faqs-troubleshooting?hsLang=en) - [Reports](https://help.rentworksplus.com/kb/reports?hsLang=en) - [Support](https://help.rentworksplus.com/kb/support?hsLang=en) - [Counter Operations](https://help.rentworksplus.com/kb/counter-operations?hsLang=en) - [Customer Management](https://help.rentworksplus.com/kb/customer-management?hsLang=en) - [Vehicles & Fleet](https://help.rentworksplus.com/kb/vehicles-fleet?hsLang=en) - [Claims & Financials](https://help.rentworksplus.com/kb/claims-financials?hsLang=en) - [Settings & Administration](https://help.rentworksplus.com/kb/settings-administration?hsLang=en) - [Reservation Plugin](https://help.rentworksplus.com/kb/reservation-plugin?hsLang=en) - [E-Signature in RentWorks Plus](https://help.rentworksplus.com/kb/e-signature-in-rentworks-plus?hsLang=en) - [Install Desktop & Mobile App](https://help.rentworksplus.com/kb/install-desktop-mobile-app?hsLang=en) - [Payments](https://help.rentworksplus.com/kb/payments?hsLang=en) - [Getting Started](https://help.rentworksplus.com/kb/getting-started?hsLang=en) [![rentworks-bluebird-ars-logo-light](https://help.rentworksplus.com/hs-fs/hubfs/rentworks-bluebird-ars-logo-light.png?width=290&height=70&name=rentworks-bluebird-ars-logo-light.png "rentworks-bluebird-ars-logo-light")](https://help.rentworksplus.com/kb?hsLang=en) [mailto:help@rentworksplus.com](mailto:help@rentworksplus.com) Copyright © 2026, ## Driven by experience. 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